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 CanWin Mission: Many are cold but few are frozen   Saturday, April 20th  
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Account Help


Frequently Asked Questions


If you don't find the answer you are looking for here, ask a new question.

Q - How do I add my name to the Alumni List?
A - Go to Alumni and select New Profile at the bottom of the page. Here's the direct Link
Q - Help! Got my login, changed my password, and promptly forgot it. Any way to retrieve it, or re-set it to something neutral?
A - There are a couple of ways to do this. First, you can request your username and password be sent to you via email by following these steps:
  1. Locate your user profile in the alumni listings page
  2. From your profile click on "Edit Profile"
  3. You will be directed to login, but since you don't know your password, you can click on "Request Password" to get it sent to you.
  4. Confirm by clicking "YES" to get your username / password emailed to you.
If you are unable to request your password, or don't recieve it within 30 minutes of requesting it, then the email address we have for you is most likely wrong. If this is the case, simply let me know, and I'll get your username and password sent out as soon as I can!
Q - I am trying to modify my profile. I just added my information to the website, but now I cannot locate my information. Where did it go?
A - When you add / edit any item on the website, it becomes "inactive" until the site administrator approves it. Being "inactive" basically means that your submission is hidden from public view. You may still access your profile while it is "inactive", although other users cannot.

Log into the website (if you aren't already logged in) and then click the My Profile link at the top of the page to access your profile.

Your submission will normally be approved, or rejected (with an explanation as to why) within 24 hours. Once a submission has been approved / rejected then an email will be sent notifying you of the status of your submission.

If a submission is approved - it will be immediately visible on the website for all users to see. If a submission is rejected - it will still be viewable / editable by you, and you may resubmit new changes to the item. If the content of your submission is deemed inappropriate, it may also be deleted from the site, rather than simply rejected.

If you haven't recieved word in 24 hours about your submission - then go ahead and send us a message.
Q - How do I turn off email notifications on my account?
A - You can choose which notifications you wish to receive, and you can change your notification preferences at any time:
  1. Log into the website (if you aren't already logged in) and then click the My Profile link at the top of the page to access your profile.
  2. If you have forgotten your username/password ? follow the instructions above to retrieve them
  3. Click on the "Edit Profile" link above or below your profile
  4. Scroll to the bottom of the Edit Profile page, and change your email notification settings (select No for all those you do not wish to receive email updates for)
  5. Save your profile by clicking "Save" at the bottom of the page

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